How many replacement phones verizon

Please sign in again to continue. If your current device is under warranty and experiences electrical or mechanical malfunction due to a manufacturing defect , you may be able to get a Certified Like-New Replacement.

Certified Like-New Replacement devices have been thoroughly inspected and reconditioned to like-new condition. These devices go through comprehensive testing, including:. The replacement device carries the remaining warranty period from the prior device, or 90 days, whichever is greater. Note: This doesn't limit or supersede any existing manufacturer warranty and may be considered a "warranty" or "service contract"" in certain states. Unless you purchased device protection when you got your device, your replacement options depend on when you bought the device and if your account meets in-warranty account requirements:.

You can also visit a Verizon store. After you get your Certified Like-New Replacement, send us your defective device within 5 days or you'll be charged up to the retail price of the replacement.

Before you send the defective device, do all of these or as many of these as the defect allows :. Send your device to us within 5 days of receiving your Certified Like-New Replacement, or you'll be charged up to the retail price of the replacement device.

After preparing your defective device , get it ready to ship:. When the replacement order is processed we email you an order confirmation with an order number. Use the order number to track delivery of your replacement device on our Order Status page. You must send us the defective device within 5 days of receiving your Certified Like-New Replacement. Android is a trademark of Google, Inc. Accessibility Resource Center Skip to main content.

Personal Business. Shop Shop Shop Close. Shop all. Shop all deals. Black Friday. Free phones. My offers. Fios Home Internet. Bring your own device. Certified pre-owned. Featured smartphones. Other phones.

Trade in your device. Shop all accessories. Phone accessories. Tablet accessories. Watch accessories. Shop all plans. Shared data. International services. Connected devices.

Those who serve. Kids plans. Student plans. Other plans. Shop all home solutions. LTE Home Internet. Note: If you have a device that's no longer active on an account, you may be able to activate it on your account to replace your current lost or stolen device.

If you haven't purchased one in the past 12 months. Call toll-free from a landline phone or visit a Verizon Wireless store to verify your eligibility. Warranty If your Verizon device has a manufacturing defect, your Verizon warranty may cover repair or replacement.

Get started. If you're enrolled in a Verizon phone insurance plan Get started. If you aren't enrolled in a device protection option You can purchase one of the following: A new device at retail cost. There are several occasions when you might want or even need to replace your Verizon Wireless phone.

These include having lost your phone, having it stolen, damaged, in case your device is no longer running smoothly, or you simply want a specific new phone. Each of these situations is slightly different and thus requires a different approach. There are other specifics of Verizon Wireless phone replacement that play a significant role. Is your phone still under warranty? This and many other questions will determine the specifics of the replacement.

In some cases, the replacement will not inflict any additional charges. In others, you will have to pay extra fees or simply buy a new phone which is technically also called a replacement phone. If you consider buying a new phone as a replacement phone, then Verizon offers an extremely wide range of phones to best meet your needs.

This device will be an alike unit to your existing phone or one of comparable quality. Certified Like-New Replacement devices have been thoroughly inspected and reconditioned to like-new condition by Verizon.

Reconditioned refers to devices that have been thoroughly inspected and reconditioned to manufacturer performance levels, although minor cosmetic blemishes may be present. The devices go through comprehensive testing that includes visual cosmetic inspection, advanced functional, manual, and electronic inspections, and the latest software and hardware upgrades. The options below apply if your device has any kind of physical damage, such as a cracked screen or water damage.

Your replacement options are based on whether or not you have device protection:.